Privacy Policy

PRIVACY POLICY
This Privacy Policy (“Policy”) outlines how Cialix Home Diagnostics Hub collects, uses, and protects your personal information. By accessing our website, using our services, or purchasing our professional at-home test kits, you accept the practices described in this Policy.

This Policy informs you about: (a) what personal information is collected when you visit our site or make a purchase; (b) how the information is collected; (c) how the information is used and shared; (d) our security measures to protect your data; and (e) your rights regarding your personal information.

This Policy does not apply to the practices of companies that Cialix Home Diagnostics Hub does not own or control, or to people that we do not employ or manage.

This Privacy Policy applies to all visitors and customers of Cialix Home Diagnostics Hub websites and services. It covers our data privacy practices for homediagnosticshub.com and all related online platforms. Whether you’ve visited our website directly, provided information through a partner, or interacted with us by phone or email, you are entitled to the protections outlined in this policy. Please note that this policy does not apply to third-party websites we may link to, and we are not responsible for their privacy practices.

Our website may record your interactions, including form submissions and chat features, to improve your experience and our services. By using our site, you consent to this practice. Please note that our website does not currently recognize “Do Not Track” browser signals.

We are committed to complying with all applicable data privacy laws, including the California Consumer Privacy Act (CCPA) and privacy statutes in CO, CT, DE, IN, IO, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, and VA. This policy outlines our obligations under these laws and your rights as a consumer.

Disabled users who need these disclosures presented in an alternate medium, may contact us at the email address or telephone number listed further below.

YOUR RIGHTS AS A CONSUMER
Depending upon where you live and as more fully explained below, you may have significant rights related to the privacy of your personal information, including:
· Right to access your data.
· Right to correct your data.
· Right to have your data deleted.
· Right to opt-out of certain forms of processing of your data.
· Right to portability of your data.
· Right to opt-out from the sale of your data.
· Right to opt-in for certain sensitive data processing.
· Right against certain forms of automated decision-making about your data.
· And, in California, the right to bring a private action to protect your data from certain data breaches.

TCPA/MARKETING & ELECTRONIC SIGNATURES
As explained at the point of online telephone number and email collection, when you type your name, email or telephone number into our website, or the website of one of our affiliates or data sources, or otherwise submit the same to us directly or indirectly, you agree that this shall act as your electronic signature and express written consent that CPL, along with its agents, assigns and marketing partners/affiliates, may email, call and text you at the address and number(s) provided (or provided later), with marketing offers and other information, including possibly using an automatic telephone dialing system, prerecorded messages, and artificial/AI voices, even outside of normal calling windows. Consent is not a condition of purchase as you can always call us directly 1-844-524-0388, and you may opt-out later. Standard rates apply and all calls may be recorded and monitored. By consenting, you are specifically requesting that we share your information in this manner and for these purposes. You agree to do business with us electronically and to receive copies of these terms electronically. You can withdraw your electronic signature or request a paper copy by emailing us at [email protected].

MINORS
Minors may not use our websites or submit information to us. We do not intentionally collect information about minors.

NEW JERSEY & WEST VIRGINIA PUBLIC SERVICEMEMBERS
We value the privacy of public service members and do not publish or otherwise make available the information related to the same to the public. If you are a public servicemember in New Jersey or West Virginia, including for example a current or retired New Jersey or West Virginia judge, prosecutor or police officer, do not submit any private, non-public contact information to us, directly or indirectly. You agree that, to the extent your non-public contact information is protected by “Daniels law,” you will exercise your right to opt-out (a non-disclosure request) only by emailing your request to [email protected] and you will allow us a reasonable period to recognize and honor your request.

INFORMATION COLLECTION AND USE
All information collected by Cialix Home Diagnostics Hub is stored in a secure, encrypted database accessible only to authorized personnel. We collect customer information when you browse our website, create an account, make a purchase, or contact our support team. This information helps us process orders, improve our services, and provide you with optimal customer care.

REGISTRATION & ACCOUNT INFORMATION
When you create an account or make a purchase, we collect necessary information including your name, shipping address, zip code, phone number, email address, and payment information (credit card or checking account details). This information is required to process your orders and provide customer support. Registered customers have identifiable accounts to track orders and preferences.

COOKIES
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. We cannot guarantee that all of our websites can recognize and honor do-not-track browser signaling.

LOG FILES
Cialix Home Diagnostics Hub automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.

INFORMATION FROM OTHER SOURCES
For reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

HOW WE USE YOUR INFORMATION
We use your information to enhance your shopping experience and provide better service. This includes: processing orders and payments, providing customer support, improving website functionality, personalizing product recommendations, sending promotional offers and updates about new test kits, analyzing site usage to improve our offerings, resolving disputes and troubleshooting issues, and enforcing our Terms and Conditions. All data usage is designed to improve your experience with our professional test kits. We take special care to protect your test results and health information with the highest level of privacy and security.

INFORMATION SHARING
We may use your personal information to provide you with relevant product offers and promotions via email, direct mail, or phone. We may share aggregated statistical data and customer information (including name, address, phone number, and purchase history) with our trusted marketing partners and service providers. If you wish to opt out of information sharing, please contact our Customer Service department at [email protected] or 1-844-524-0388.

We may disclose personal information when required by law, in response to legal requests from government authorities, to protect our rights and property, or to enforce our Terms and Conditions. In the event of a business merger, acquisition, or sale, customer information may be transferred as part of business assets.

DATA USAGE & COMMUNICATIONS
We use your personal and demographic data to enhance your shopping experience and provide relevant product recommendations. Your contact information is used to send order confirmations, product updates, promotional offers, and important account notifications via email, SMS, or mail. We may also use collected data for site improvement, statistical analysis, and marketing purposes. By using our website, you consent to receiving communications from Cialix Home Diagnostics Hub about your orders, new products, promotions, and wellness tips. You may opt out of promotional communications at any time while still receiving essential order and account-related messages.

SMS OFFERING AND OPT-OUT RIGHTS
By completing or submitting a complete or partial registration form, you are consenting to receive SMS offers and other information from us on your wireless telephone. You understand that your wireless carrier’s standard charges and rates apply to these messages. You may opt-out of future SMS marketing by replying “STOP”, “END”, or “QUIT”.

AGENTS
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from member lists, analyzing data, providing marketing assistance, processing credit card payments, and providing member services. They have access to personal and Sensitive Information needed to perform their functions, but may not use it for other purposes.

SPECIAL OFFERS AND ANNOUNCEMENTS
Active customers and former customers will occasionally receive information on products, services, special deals, and a newsletter.

DATA SECURITY
Your security is our priority. We implement industry-standard security measures to protect your personal and payment information both online and offline. All sensitive data is encrypted using SSL (Secure Socket Layer) technology, the same encryption used by banks and financial institutions. Your account is password-protected for added security.

Access to customer information is strictly limited to authorized employees who need it to perform their job functions (such as processing orders or providing customer support). All staff members receive regular training on security best practices and privacy protocols. Our servers are housed in secure, monitored environments with restricted access. If you have questions about our security measures, please contact us at [email protected].

OTHER SITES
Cialix Home Diagnostics Hub forwards users and members to other sites. Please be aware that Cialix Home Diagnostics Hub is not responsible for the business and privacy practices of these other sites. We encourage you to be aware of this when you leave our site and to read the legal notices and privacy policies of each and every website you visit.

CORRECTION/UPDATING PERSONAL INFORMATION
If a member’s personal information changes we will endeavor to provide a way to correct or update that members personal data provided to us. Visit our Customer Care section to update.

NOTIFICATION OF CHANGES
If we decide to change our Policy, we will post these changes on our Homepage or provide other notification of our revised Policy so our users and members are always aware of what information we collect, how we use it, and when we disclose it.

CHILDREN’S PRIVACY PROTECTION
Our products and services are intended for adults 18 years and older. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect information from individuals under 13 years of age. Our website and professional test kits are designed exclusively for adult consumers.

SPECIAL NOTIFICATION FOR CALIFORNIA RESIDENTS, YOUR CALIFORNIA PRIVACY RIGHTS
Individual customers who reside in California and have provided their personal information to Cialix Home Diagnostics Hub may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us using Cialix Home Diagnostics Hub online contact form. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to.